Changelog

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Subject Communication Notification

When a new message is received from a data subject, the current notification is just to have that request highlighted in the queue for the person it was assigned to. It would be great to instead have a symbol like a filled in circle near the request to indicate there is a communication so that everyone that has access to the queue can see there is a new message instead of just the person it was assigned to. If you were to keep the highlighting that could work as well but then the suggestion would be to add an option to the request to mark the communication as read. Having the mark as read option would help users accessing the queue (not just the assignee) to be able to see that there is a message that needs to be read. Thank you!

Samantha Beyer 1 day ago

For DSR, we need the pre-built System tiles to have variable results

we have multiple systems and depending on the results of each system, we might have a different communication that we could send our data subjects. we are using pre-built automation tiles and it provides a success result in the success field but we can’t use that field to automate our communications. we would like to have the automation results a variable that we can use to tie to our conditions and completely automate our DSR process.

Dustin Jackson 3 days ago

Show Jurisdiction Based on IP Geo

Given that the platform chooses the jurisdiction based on the IP geo, and given that the jurisdiction (and the law under which the right is being invoked) is not being chosen based on the country/state the data subject may enter, I think it would be good to show to data subjects, which law is being used (which law the right being requested is being invoked under).

Richard Gibbs 24 days ago

Collect Identity Space Values via Javascript

Currently, when configuring a property within the platform, the only available options to retrieve the space value are “General Variable“, Local Storage, Cookie, etc. However, *many* third party integrations that land on the page do not make this information easily available or accessible; and even if it is available, it’s likely not in a format that Ketch is ready to parse. As an example, integration (vendor) X provides an identity space *only through javascript reference*, meaning that `integration.identify()` needs to be called on the page, which might return a payload such as `USER_ID_NEEDED##SOME_ORG_ID` Currently, this poses two challenges; not only can `identify()` not be called, but even if it could, Ketch doesn’t provide any utility to deconstruct a payload such as using `value.split(“##”).at(0)`. Currently, this leads us to have to engage an internal team to create a new variable/cookie/storageVar etc, which duplicates data and incurs additional integration time. Ideal state would be to have another option(s) that allows for us to simply execute JS on-page to fetch the variable we need, and then another option(s) to manipulate that fetched result. Or something similar.

Ryan Burdett About 1 month ago

Planned

Rights Automation: Integrations should provide a confirmation or results

right now when you try to integrate current ketch tiles like Marketo to automate the request types, they only offer the ability to send a signal one way. So when you request a deletion into Marketo, it only sends the notices to Marketo. there is no way to get a confirmation that the deletion action was take or that the record doesn’t exist. we would like to see two way integration where Ketch notifies Marketo and Marketo returns some results or success or doesn’t existing, etc…

dustin 2 months ago

1

Sorting Capabilities in the Experience Server

Within the "Properties" and "Experiences" UI, can there be an optional to sort the content below? This would be especially helpful to understand sort each list alphabetically and understand various attributes (e.g., which experience/property was last updated, see all experience types together, see which experiences are deployed vs not deployed, etc.).

Vinny DiGilio 3 months ago

New tracker scanning product enhancements

there needs to be ability to scan specific URLs of the website will be able to help manage the cookies in the app to identify cookies placed by specific tags on any pages the scanner should be able to easily bypass age-gate on the website to scan through all the pages of the website with minimal manual intervention

Pranav Joshi 3 months ago

Custom Rights Naming Pulled Into Request

While the creation of custom rights names is available, those names aren't pulled into the Rights Request currently. Since customers are using existing rights or common principles and renaming them to align with specific rights by jurisdictions, it gets confusing when only the original right name is included in the request. Can you support pulling in the custom right name into the request?

Ketch Support 3 months ago

sort asset names

Systems & Data > assets > database Having the ability to sort alphabetically when looking at a database's schema, table or column list. The current display is not alphabetical so it is less intuitive when trying to find what we are looking for. Inspecting the UI it would be great to add a sort to this div class="jss670 MuiBox-root css-0". Sorting by name or perhaps even the personal data type would be helpful.

Alexandra Plassaras 3 months ago