DSR Required Field Label
Currently the required field notification / error only appears if a user misses the field, is there a way to add an asterisk or label to required fields upfront so it's more obvious to the Data Subject?
Mike Carey 11 days ago
Data subject requests (DSR)
DSR Required Field Label
Currently the required field notification / error only appears if a user misses the field, is there a way to add an asterisk or label to required fields upfront so it's more obvious to the Data Subject?
Mike Carey 11 days ago
Data subject requests (DSR)
Dynamic Fields in DSR Forms
DSR fields should support dynamic capabilities, where the corresponding field in the form is determined by the previous field answer
Mike Carey 12 days ago
Data subject requests (DSR)
Dynamic Fields in DSR Forms
DSR fields should support dynamic capabilities, where the corresponding field in the form is determined by the previous field answer
Mike Carey 12 days ago
Data subject requests (DSR)
Custom Reply Email for DSR Data Subject Emails
Support the ability to customize the “reply to” email for automated Data Subject Emails in DSR requests to ensure we can capture responses from Agents and Data Subjects who may not be logging into the Privacy Portal
Ketch Support 14 days ago
Data subject requests (DSR)
Custom Reply Email for DSR Data Subject Emails
Support the ability to customize the “reply to” email for automated Data Subject Emails in DSR requests to ensure we can capture responses from Agents and Data Subjects who may not be logging into the Privacy Portal
Ketch Support 14 days ago
Data subject requests (DSR)
Hosted Privacy Policy Pages
This is to request assistance in hosting Privacy Policies within the Ketch application. This will give our teams the flexibility to update and edit quickly.
Ketch Support 16 days ago
Hosted Privacy Policy Pages
This is to request assistance in hosting Privacy Policies within the Ketch application. This will give our teams the flexibility to update and edit quickly.
Ketch Support 16 days ago
Rights And/Or/Else Logic for Automated Decisions
we need and/or/else logic in the decision gateway in order to automate multiple tasks workflows.
Dustin Jackson 18 days ago
Rights And/Or/Else Logic for Automated Decisions
we need and/or/else logic in the decision gateway in order to automate multiple tasks workflows.
Dustin Jackson 18 days ago
Enable/Disable for Jurisdictions
Allow Jurisdictions to be configured and then enabled/disabled. This allows jurisdictions to be created/modified without directly going live. For example, when getting ready for a new law, a jurisdiction can be set up ahead of time and then tweaked ahead of the launch date without going live.
Levelup Consultants 19 days ago
Consent management
Enable/Disable for Jurisdictions
Allow Jurisdictions to be configured and then enabled/disabled. This allows jurisdictions to be created/modified without directly going live. For example, when getting ready for a new law, a jurisdiction can be set up ahead of time and then tweaked ahead of the launch date without going live.
Levelup Consultants 19 days ago
Consent management
Attachments on Task Tiles
Allow for admins to attach files to task tiles to be assigned to respondents. Use case: instructions for completing tasks that are more comprehensive and better formatted for more accessibility.
Levelup Consultants 24 days ago
Data subject requests (DSR)
Attachments on Task Tiles
Allow for admins to attach files to task tiles to be assigned to respondents. Use case: instructions for completing tasks that are more comprehensive and better formatted for more accessibility.
Levelup Consultants 24 days ago
Data subject requests (DSR)
Subject Communication Notification
When a new message is received from a data subject, the current notification is just to have that request highlighted in the queue for the person it was assigned to. It would be great to instead have a symbol like a filled in circle near the request to indicate there is a communication so that everyone that has access to the queue can see there is a new message instead of just the person it was assigned to. If you were to keep the highlighting that could work as well but then the suggestion would be to add an option to the request to mark the communication as read. Having the mark as read option would help users accessing the queue (not just the assignee) to be able to see that there is a message that needs to be read. Thank you!
Samantha Beyer 24 days ago
Subject Communication Notification
When a new message is received from a data subject, the current notification is just to have that request highlighted in the queue for the person it was assigned to. It would be great to instead have a symbol like a filled in circle near the request to indicate there is a communication so that everyone that has access to the queue can see there is a new message instead of just the person it was assigned to. If you were to keep the highlighting that could work as well but then the suggestion would be to add an option to the request to mark the communication as read. Having the mark as read option would help users accessing the queue (not just the assignee) to be able to see that there is a message that needs to be read. Thank you!
Samantha Beyer 24 days ago
For DSR, we need the pre-built System tiles to have variable results
we have multiple systems and depending on the results of each system, we might have a different communication that we could send our data subjects. we are using pre-built automation tiles and it provides a success result in the success field but we can’t use that field to automate our communications. we would like to have the automation results a variable that we can use to tie to our conditions and completely automate our DSR process.
Dustin Jackson 25 days ago
For DSR, we need the pre-built System tiles to have variable results
we have multiple systems and depending on the results of each system, we might have a different communication that we could send our data subjects. we are using pre-built automation tiles and it provides a success result in the success field but we can’t use that field to automate our communications. we would like to have the automation results a variable that we can use to tie to our conditions and completely automate our DSR process.
Dustin Jackson 25 days ago
Custom Re-consent capabilities
we would like to be able to change the timeframe for when to ask for consent of our website visitors. We would also like to control that based on jurisdiction.
Dustin Jackson 25 days ago
Custom Re-consent capabilities
we would like to be able to change the timeframe for when to ask for consent of our website visitors. We would also like to control that based on jurisdiction.
Dustin Jackson 25 days ago
Preference Center: Option to add a confirmation message
Ability to add a confirmation message once a user saves their preferences. Beneficial features to include: customization options (custom text, ability to return back to the Preference Center or other custom URL, etc.), list of selections made (i.e. newsletters subscribed to or unsubscribed from).
Lyndsey Oakley 26 days ago
Preference Center: Option to add a confirmation message
Ability to add a confirmation message once a user saves their preferences. Beneficial features to include: customization options (custom text, ability to return back to the Preference Center or other custom URL, etc.), list of selections made (i.e. newsletters subscribed to or unsubscribed from).
Lyndsey Oakley 26 days ago
Timestamps in Workflow View
All actions in the workflow view need timestamps for (1) start date/time and (2) resolution date/time.
Levelup Consultants About 1 month ago
Timestamps in Workflow View
All actions in the workflow view need timestamps for (1) start date/time and (2) resolution date/time.
Levelup Consultants About 1 month ago
Ability to export Assets data in excel/csv
It would be good to be able to export Assets data (databases, schemas, tables, columns) from the Ketch app view to help reconcile, validate or any other purpose
Pranav Joshi About 1 month ago
Ability to export Assets data in excel/csv
It would be good to be able to export Assets data (databases, schemas, tables, columns) from the Ketch app view to help reconcile, validate or any other purpose
Pranav Joshi About 1 month ago
Storing Privacy Policy Version with the consent
For when we are capturing consents of Privacy Policy acceptance, it’d be helpful to also store the version which the user accepted as the policy keeps getting updated
Pranav Joshi About 1 month ago
Storing Privacy Policy Version with the consent
For when we are capturing consents of Privacy Policy acceptance, it’d be helpful to also store the version which the user accepted as the policy keeps getting updated
Pranav Joshi About 1 month ago
Show Jurisdiction Based on IP Geo
Given that the platform chooses the jurisdiction based on the IP geo, and given that the jurisdiction (and the law under which the right is being invoked) is not being chosen based on the country/state the data subject may enter, I think it would be good to show to data subjects, which law is being used (which law the right being requested is being invoked under).
Richard Gibbs About 2 months ago
Show Jurisdiction Based on IP Geo
Given that the platform chooses the jurisdiction based on the IP geo, and given that the jurisdiction (and the law under which the right is being invoked) is not being chosen based on the country/state the data subject may enter, I think it would be good to show to data subjects, which law is being used (which law the right being requested is being invoked under).
Richard Gibbs About 2 months ago
Cross-instance DSR reporting
Given the number of instances, having a quick way to review the overall requests pending in each instance would help to focus operational efforts. A phase 1 of this could be to place DSR data in Snowflake Share table.
Daniel Brown About 2 months ago
Cross-instance DSR reporting
Given the number of instances, having a quick way to review the overall requests pending in each instance would help to focus operational efforts. A phase 1 of this could be to place DSR data in Snowflake Share table.
Daniel Brown About 2 months ago
Collect Identity Space Values via Javascript
Currently, when configuring a property within the platform, the only available options to retrieve the space value are “General Variable“, Local Storage, Cookie, etc. However, *many* third party integrations that land on the page do not make this information easily available or accessible; and even if it is available, it’s likely not in a format that Ketch is ready to parse. As an example, integration (vendor) X provides an identity space *only through javascript reference*, meaning that `integration.identify()` needs to be called on the page, which might return a payload such as `USER_ID_NEEDED##SOME_ORG_ID` Currently, this poses two challenges; not only can `identify()` not be called, but even if it could, Ketch doesn’t provide any utility to deconstruct a payload such as using `value.split(“##”).at(0)`. Currently, this leads us to have to engage an internal team to create a new variable/cookie/storageVar etc, which duplicates data and incurs additional integration time. Ideal state would be to have another option(s) that allows for us to simply execute JS on-page to fetch the variable we need, and then another option(s) to manipulate that fetched result. Or something similar.
Ryan Burdett About 2 months ago
Collect Identity Space Values via Javascript
Currently, when configuring a property within the platform, the only available options to retrieve the space value are “General Variable“, Local Storage, Cookie, etc. However, *many* third party integrations that land on the page do not make this information easily available or accessible; and even if it is available, it’s likely not in a format that Ketch is ready to parse. As an example, integration (vendor) X provides an identity space *only through javascript reference*, meaning that `integration.identify()` needs to be called on the page, which might return a payload such as `USER_ID_NEEDED##SOME_ORG_ID` Currently, this poses two challenges; not only can `identify()` not be called, but even if it could, Ketch doesn’t provide any utility to deconstruct a payload such as using `value.split(“##”).at(0)`. Currently, this leads us to have to engage an internal team to create a new variable/cookie/storageVar etc, which duplicates data and incurs additional integration time. Ideal state would be to have another option(s) that allows for us to simply execute JS on-page to fetch the variable we need, and then another option(s) to manipulate that fetched result. Or something similar.
Ryan Burdett About 2 months ago
Separate 'Form Data' into discrete columns for DSR export
All fields end up in one column labelled Form Data that has to be separated out into columns. Can the fields be placed into columns upon export?
MichelleP About 2 months ago
Separate 'Form Data' into discrete columns for DSR export
All fields end up in one column labelled Form Data that has to be separated out into columns. Can the fields be placed into columns upon export?
MichelleP About 2 months ago